While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This two-day course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.
- Understanding what a customer service approach is
- Understanding how your own behaviour affects the behaviours of others
- Demonstrating confidence and skill as a problem solver
- Applying techniques to deal with difficult customers
- Knowing how to provide excellent customer service
Training Category: Soft Skill Course
Workshop Duration: 2 Days
